La shein revolution knows no limits. Founded in 2008, it arrived in Spain a few years ago and since then there are few people who do not know this famous online clothing store of Chinese origin. Its success is based on offering products at overwhelming prices that are difficult to knock down, thus achieving a volume of sales gigantic.
If you are one of those who has bought something in the store but needs assistance If you have any questions or problems, today we will tell you all the ways you have to contact them and have them resolve any incident or question you may have. Take note.
How to contact customer service: available options
There are several ways to contact Shein people, but in all of them there are always an (almost) essential first step: have a customer account and be registered with it to navigate the options on your website.
It is true that you can visit, for example, the FAQ without doing so, but to move comfortably between the different options and to avoid the floating window that invites you to register to appear several times, you should do it from the beginning.
FAQ
Shein has a question and answer section that can be very useful to find a solution to your problem. It consists of a search engine with which you can directly write the topic that concerns you and several sections with a good amount of common questions already answered -Seriously, it will be (very) difficult for you not to find what you are looking for there.
You can search through queries related to the following themes:
- Problems with the order
- Delivery
- Return and Refund
- Payment and Promotions
- Product and Stock
- Account
- Legal/Security&Privacy
- Media/CSR
- Suggestion/Dispute.
To access the FAQ you can click on this link or go to the main web and in the upper right corner, click on the headphones icon. After that, click on FAQ and that's it.
Shein Customer Service (and Live Chat)
The other option you have, especially when it comes to something directly related to an order you have already placed, is to go to Customer Service. For to access him:
- Enter the official Shein website
- Make sure you are logged in with your account
- Tap on the headphones icon in the upper right corner
- The Customer Service section will load directly
In this section what you have is a chat with a bot that will give you answers to your questions at any time of the day or night. These can be written in the comment box or you can also click on one of the icons shown such as "Expedite shipping", Fast return" or Tracking", among others.
None of them will be answered if the system detects that you do not have any orders in progress, keep that in mind. And if there comes a time when you cannot receive an answer, you will have the option of contacting an agent to manage your query. It is the only way, in fact, to talk to a person, since, currently, Shein does not have customer service by phone.
The option to send an email also exists on Shein, although we don't have much faith in her. He thinks that it is still an address for the general public (service [at] shein.com) in which they will receive so many emails that it must be quite difficult to manage and filter.
If, despite this, you want to try it, we recommend that you clearly indicate in the subject the problem that concerns you in a summary and your order number (if you have one) and get to the point in the body of the email stating your case.
Social Media
Contacting through social media is even more difficult than doing so via email, so We don't advise you either. if you have a specific problem that needs a quick response. Even so, we leave you the links to all their social media accounts below:
- Instagram: https://www.instagram.com/shein_spain
- tik tok: https://www.tiktok.com/@shein_official
- Facebook: https://www.facebook.com/SHEINSpain/
- X: https://x.com/shein_official
- Pinterest: https://www.pinterest.es/sheinofficial/
- YouTube: https://www.youtube.com/@sheinofficial
Tips for contacting Shein
As always, we leave you some extra tips to keep in mind when contacting Shein:
- Before contacting through chat, search carefully in the FAQ: You will save time if you find what you need in its database, without having to consult the bot or an agent.
- If this is the case, always have it on hand your order number since, if you speak to an agent, it is possible that they will ask you to resolve the question you have.
- Explain your problem directly but providing all the information insights that you consider relevant.