The latest software update on phones Pocophone F1 it has brought more sorrows than joys to its users. And it is that many are complaining about severe screen issues after the installation of the latest version of MIUI, to such an extent that Xiaomi is already organizing a collection plan to see what is happening...
MIUI 10.3.5.0 affects the screen sensitivity of Pocophones
The Pocophone F1 They recently updated to the latest version of MIUI, their operating system, available to them. It was about the version 10.3.5.0 and in principle it only had to bring improvements for the terminal and fixes of some bugs. However, reality is far from theory. As a result of its installation, many users began to complain about problems on the screen of their phones to such a degree that Xiaomi had to come to the fore to rule on it.
Apparently, the problems would be in the sensitivity or response of the panel, which would have decreased considerably since the system update. The manufacturer seems to be the first to be surprised (and lost) by such a failure, so it has launched a collection plan to collect some of the terminals that are giving problems and study what is happening.
This has been confirmed by Alvin Tse, global director of Pocophone, who has used his official Twitter account to confirm to his followers that they will start collecting smartphones to study what exactly is happening and where the problem lies in order to solve it. You can read the tweets below:
(1/2) Now that 10.3.5.0 stable has been released for POCO F1 and some improvements have been reflected in the build, we are looking to analyze devices that are facing 1) screen freezing 2) ghost touch 3) touch lags. We will need to collect some devices for further testing.
- Alvin Tse (@atytse) July 12, 2019
As you can see, Tse confirms that some Pocophones have problems with screen freezing, response delays and ghosting when touching and that they will need to collect them for their study. The submission, of course, is voluntary, so the affected users must be the ones to contact Xiaomi and thus check if their phone is suitable for the study. The idea of ​​the Chinese company is to collect the "most representative" phones to be able to carry out an in-depth test that allows them to find the bug, fix it and, of course, prevent it from happening again.
(2/2) If you are willing to send in your device (touch issues only), then please send your user ID, contact info, description of issue, Feedback ID, videos/screenshots to vzhaoxiaomi@xiaomi.com. If your device can help solve the issue, we will reach out and contact you. Thanks!
- Alvin Tse (@atytse) July 12, 2019
If you have an affected Pocophone, what you should do is send an email to vzhaoxiaomi@gmail.com indicating the user ID of your Mi account, your contact information, a description of the problem you are having and a video or screenshots that show what is happening .
(3/3) Apologies, I meant to write vzhaoxiaomi@gmail.com. Please send your email to this address instead. Our staff will pick the most representative devices for us to follow up with further testing. If yours is picked, they will email and give further instructions.
- Alvin Tse (@atytse) July 12, 2019
The manager, in addition to apologizing for what happened, points out that users whose phones are going to be collected will receive further instructions on how to proceed, but it does not detail what will happen during the time that the owner of the phone is without it -we imagine that they will provide a replacement terminal, but, what has been said, it has not come to indicate anything else in this regard.
We'll see if they find a solution soon.