In recent days, a new fraud in WhatsApp has begun to worry many users in Spain. The National Institute of Cybersecurity (INCIBE) has received multiple inquiries through its Cybersecurity Helpline about a technique account theft on the popular messaging app that is causing real headaches for victims. Learn more about other scams on the platform.
This method has spread rapidly due to its simplicity and effectiveness, generating situations of identity impersonation and requests for money from the victims' contacts. If you have WhatsApp, it's a good idea to be aware of how the scam works so you don't fall into the trap.
How do scammers steal WhatsApp accounts?
The scheme begins when a user receives a unexpected video call apparently coming from a trusted contact. However, during the call, only a black screen appears. The caller, pretending to be an acquaintance, asks the victim to share the screen from your mobile to try to resolve the alleged display problem.
At that moment, the affected person usually receives a SMS with the WhatsApp verification code, which is inadvertently displayed during screen sharing. The cybercriminal takes advantage of this moment to write down the code and then, hijacks the account, preventing the legitimate owner from accessing their chats.
After the robbery, the criminal begins to send messages to the victim's contacts simulating urgent situations, such as the need for transfers by Bizum or the request for other codes they receive via SMS, spreading the scam and increasing the damage.
Steps to try to recover your WhatsApp account
The first recommendation that transfers INCIBE es immediately inform all contacts to prevent them from becoming indirect victims of fraud. It's also advisable to notify the original contact from whom the video call originated, as their account has likely also been compromised.
- Try reinstall WhatsApp on your mobile to force the sending of a new verification code, which may require waiting a few hours depending on the message that appears on the screen.
- contact him technical support from WhatsApp by writing to the email support@whatsapp.com.
- If this does not resolve the issue, contact the Delegate of Data Protection of WhatsApp.
- After a month without any effective response, report to the Spanish Data Protection Agency to assert your rights as a user.
- Gather all possible information and evidence and file a formal complaint before the National Police or Civil Guard, since it is a identity impersonation.
This process can be laborious and time-consuming, but following the proper steps is essential to regaining control of your account and stopping the spread of the scam among contacts.
Keys to protect yourself and avoid becoming a victim of this scam
INCIBE insists on several security measures to minimize risks:
- Activate XNUMX-Step Verification from WhatsApp settings. This adds an extra layer of security, as even if an attacker obtains the verification code, they'll also need an additional PIN to gain control of the account.
- Don't share your screen through messaging apps unless you are absolutely sure who you are talking to.
- Never provide codes Do not send SMS codes or forward them, even if they are requested by supposedly known people. These codes are completely personal and should only be used by the account owner.
- If you detect that a friend has been scammed, it is advisable that you suggest that he or she call the 017 (cybersecurity helpline), save all information, report it to the authorities, and contact the bank if any fraudulent activity has occurred.
The role of 017: attention and assistance in cybersecurity
El telephone number 017 It is the channel that INCIBE makes available to all citizens to ask questions or receive advice in digital incidents. This line works every day of the year, from 8:00 a.m. to 23:00 p.m., is free and confidential, and can be used by both individuals and businesses.
Thanks to this service, the affected person can receive updated information, recommendations, and support throughout the WhatsApp account recovery process.
The increase in digital scams makes it essential to take extreme precautions when using applications like WhatsApp. Knowing the methods used by cybercriminals and applying security measures, such as two step verification, helps keep personal information protected. Acting quickly, informing contacts, and following the steps recommended by authorities can make the difference in stopping the damage, regaining control, and preventing future incidents.
