Some Apple AirPods Pro are failing. They are problems in reproduction and the noise cancellation system that impoverish the user experience. For this reason, after the complaints of a significant number of users, Apple finally accepts that they have a bug and is going to switch for free.
The flaws of the AirPods Pro
For some time now, there have been users who have been complaining about certain failures in their AirPods Pro. These are related to sound problems during playback and also to the noise cancellation system, one of the great values ​​of these headphones.
However, Apple did not admit that all this was a manufacturing fault and therefore did not carry out any type of replacement of them. So the affected users were seriously harmed and with the feeling of having acquired a product that, without being exactly cheap, did not meet expectations. And no, the option that some sites recommended to solve these problems and which consisted of re-pairing the headphones did not work.
Luckily, the company has rectified and after making its appropriate checks it has launched a replacement program for AirPods Pro. So if your Apple headphones are affected by any of these problems, you can request the change.
- Static sounds when exercising, talking on the phone
- Sounds that seem like crackling or popping
- The noise cancellation system does not work as expected, increasing the level of the bass or allowing more ambient noise than it should
These rulings also say Apple that only affect a small percentage of headphones, which are also manufactured before the month of October. Although taking sales into account, the percentage will be small but the important number. So if you are one of these affected users we hope that you have not gotten rid of them and can request the change.
How to get free AirPods Pro replacement
If you are the owner of Apple AirPods Pro that is suffering from these sound problems, you should know that there are three ways to access replacement. In all of them the process will be identical and the only difference is which one will be more comfortable for you.
The first is to go to a Apple StoreIt is undoubtedly the most recommended option due to the speed at which they will give you a solution. Of course, not in all cities there is an Apple Store and if there are, you should remember that it is better to make an appointment with a Genius beforehand through the support application.
The second is to go to a Authorized Apple Reseller with official technical service. There they will also be able to make the appropriate checks to verify that the problems are those accepted by said support program and they will process the replacement.
And finally there is the online support service. Here they will also have to verify that your AirPods suffer from said inconveniences, so you will have to send the headphones and wait a few days until the replacement arrives, but with any of them you will be able to enjoy your AirPods Pro again as it should be.