Murphy's Law says that if something can go wrong, it will. You had some quiet time to sit on the couch and watch The Boys o The Rings of Power after a hard day at work. And, when you go to start the application Prime Video, you meet a unexpected error. Let calm reign. In the following lines we are going to explain everything you can do to solve this problem.
Common Amazon Prime Video problems
Before going into specific areas and specific error codes, we will start with the typical errors that most often occur when we cannot play Prime Video. They are the following:
Renew your Amazon Prime membership
Amazon Prime Video is not typically sold as a standalone service. The usual thing is to use it thanks to the Amazon Prime membership. Do you remember the last time you renewed it? It could be that.
If Amazon Prime is not working, the first thing you should check is the status of your account from Amazon.es. To make sure it's not this issue, just see if your account is active. Go to page 'Your account' from Amazon, and then to the page of Prime service setup. Inside you will find the status of the subscription, the renewal date and the usage statistics.
If it is deactivated, fill in the payment details again to enjoy the service again.
Connectivity issues – Wi-Fi or ISP
If your account doesn't connect, it may be a problem. problem with your internet connection. Do the rest of the apps on your TV work? Can you access a web page from your mobile phone connected to the same network?
If you use a data network
- Check that you have not spent your limit monthly traffic.
- Make sure you don't have coverage problems. In some cases, the drop in your data services may be due to interference or network saturation.
- Do you have your data network well configured? If you tend to have more problems with other services, it may be due to a APN file misconfiguration or to problems in the antenna of your terminal.
- In the event that there are several terminals with the same operator that present the same problems, it may be due to a drop in operator services in question in your area. You will have to wait or call the technical service to help you.
If you use a Wi-Fi network
- The first and fastest is reboot the router. Turn it off for a few seconds and turn it back on.
- In parallel, make sure that there is not some device creating network interference.
- If restarting doesn't fix the issue, you may need to reboot. set up Wi-Fi connection on your playback device.
- Another possible cause is that you operator takes problems supplying internet in these moments.
Connectivity problems – Service drop
Prime Video uses Amazon Web Services servers, which are the best in the world. However, those servers nor are they free from being infallible. At specific times, it is possible that connectivity problems do not depend on your connection, but on theirs.
Check if it is a Amazon server crash too easy. Just go to the pageIs it down right now?' and check if Prime Video is currently experiencing connectivity issues.
limitation of use
If you share your account as a family, what prevents you from watching Prime Video may be as simple as that it is already full. Prime Video allows 3 streams simultaneously.
Amazon Prime Video Error Codes
Prime Video usually gives some information when it shows us an error. These that we are going to show you are the most common:
Error 9074
This error is quite common, but Amazon does not explain in its guide what it is due to. What they recommend when this error appears is reboot the router that we are using.
Error 1060
It is an error caused by lack of bandwidth. It does not usually occur when starting the app, but during the reproduction of the content. In this case, check that other devices connected to your network are not taking all the bandwidth. This problem usually occurs quite often in student flats and in homes that have contracted very limited Internet plans, as is the case with ADSL.
Error 5005
There is a conflict between your account and the associated device. From a browser, go to your Amazon account. Go to 'your devices' and unregister of the terminal you are using. Then it starts up again as normal.
Error 7031
Tu app is outdated. Return to your device's app store and download the latest version of Amazon Prime Video.
Prime Video issues on iOS, iPadOS, and tvOS
If your Prime Video account has stopped working on one of your iOS devices, do the following:
- Force close the app: go into the open apps switch menu and close Prime Video before reopening it. Otherwise, you will only be minimizing the app.
- Reboot the device: Power cycling can resolve some connectivity issues that are preventing you from accessing Prime Video.
- Sign out and reopen: If there is corrupted data, this will regenerate the auth token, allowing you to return to Prime Video.
- Update the app: Make sure to always use the latest version of this app on your iPhone, iPad, or Apple TV.
- update your system to the latest version available.
- Reinstall the app: If you still have problems, uninstall and
Prime Video problems on Android phones and tablets
If you have an Android smartphone or tablet and you're having trouble with Prime Video, here's what you can do:
- Force closing: Touch and hold the Prime Video app. Then, tap on 'Application Information'. There, force close.
- Clear cache: In the same 'app info' menu, clear the cache of the Prime Video app. Some file may be causing conflict.
- Delete data: is also in the same panel. If you check it, it will clear the app's data and cache. This is the easiest way to sign out of Prime Video on your Android device. Once this is done, log in again with your data. If the problem was with the configuration files, this will fix it.
- Update your app to the maximum allowed from the Play Store.
- update your system operating at the maximum supported version.
Prime Video issues on Samsung TVs
Samsung Smart TVs can present numerous issues when using Prime Video. However, the problems usually occur on older televisions:
- Frozen screen: This usually happens on compatible televisions, but they are already a certain age. You will start playing a series and at first it will work, but it will start to break up until finally everything is stuck. You can try deleting the Prime Video app and installing it again. However, we must be realistic. The systems that come by default in Smart TVs have an expiration date. After a few years, it is usually more interesting to add a dongle or a set-top box to your television to continue enjoying the latest apps and services.
- app not supported: According to Prime Video, its application is only compatible with Korean brand televisions that have been manufactured after the year 2012. However, each television has different specifications, so the performance will be different in each case.
To fix these problems, you should do the following:
- Delete the app and reinstall it.
- end the session in the app and start it again with your username and password.
- Delete apps on your TV that you're not using to free up space.
- update your system to the latest version.
- Make a complete diagnosis through Samsung SmartHub.