TikTok is the trendiest social network. It keeps growing, and the magic of its algorithm hooks us with video after video, as if it knows us better than we know ourselves. However, sometimes you might get the unpleasant surprise of finding that it's not working properly, not updating, not connecting, or telling you there are problems with your account. Don't worry, if TikTok isn't working for you, here are the main solutions to get it working again.
TikTok is usually fast-paced and perfectly handles everyone uploading videos, commenting, and constantly scrolling through its "For You" feed , which seems to read our minds and hook us.
However, sometimes you might get the unpleasant surprise that TikTok isn't working properly.
In that case, try these solutions.
TikTok not working? Try these solutions
These are all the things you can do in case the social network is not working for you.
Solution 1: Check your Internet connection
It might seem obvious, but more often than not, problems with TikTok or any other social network are due to your internet connection . If you're having trouble watching videos or your feed isn't updating , check that you have a good connection.
To do this, try another social media platform that also features videos, such as Instagram or YouTube. This will allow you to verify that the videos load smoothly and quickly, without delays or pixelated images. If you're also having problems with those platforms, it's a sign that your internet connection isn't good, and that's the issue.
If you're using your home Wi-Fi, switch to mobile data and refresh TikTok to see what happens. If it works fine, the problem is with your router . Your internet provider usually has to fix this kind of thing. Before calling them, try restarting your router , wait a bit for it to work again, and then open TikTok again.
Your router is actually a small computer, so sometimes restarting it solves problems.
Solution 2: Check if TikTok is down or working fine
It's possible that TikTok's servers are down or malfunctioning, rather than the problem being on your end . If all your other apps are working fine and you can browse the internet at your usual speed, then TikTok is likely the issue.
There are several websites that report whether social media platforms or certain websites are functioning properly. To check the status of TikTok, you can use the Services Down page or the Down Detector page , for example.
There you will see if everything seems to be in order or if they are announcing a failure message.
Another option is to go on Twitter and see if people are talking about TikTok outages . It's the ideal social network to find out about these things.
Solution 3: Completely close TikTok and log back in
Just like with your router , some TikTok problems can be fixed by restarting the app . Yes, it's practically a meme at this point, but the truth is, sometimes it works.
Completely exit the application and enter again, to see if it behaves the same.
If it continues to cause problems, you can try restarting your phone and opening TikTok again.
Solution 4: Update the TikTok app
Sometimes, you might encounter problems if your TikTok app isn't up to date and tries to access the social network's servers. They might have added a new feature, or access might not work properly with older versions of the app.
The best advice, for security reasons and not just because you're addicted to social media, is to always configure your apps to update automatically . If you don't have this option enabled on your Android or iPhone, you're missing out—you'll thank us later.
Go to the iOS App Store or the Android Play Store and check that your TikTok app is up to date. If not, update it and try opening the app again to see if it works properly.
Solution 5: Try TikTok on another device
Another solution when TikTok isn't working is to try logging in from another device . If a friend or family member has their phone handy, you can ask them to log in and check if everything is working properly.
If that doesn't work, you can always turn on your computer and log into your TikTok account through a web browser . If that works, the problem is likely with your phone. Before you throw it against the wall, try the following solutions.
Solution 6: Reinstall the TikTok app
Taking it a step further, if you've tried everything above and closing the app and updating it doesn't solve anything, you can completely uninstall it and reinstall it.
That can solve more problems than it seems, especially if you have verified that TikTok works well on other devices.
Solution 7: Check the available space on the phone
Like all social networks and apps, TikTok needs to use your device's storage, and videos take up a lot. When you run out of space, apps stop working fine, so check that you have free space for all the TikTok nonsense.
If you have an iPhone, go to Settings > General > Storage on (your device name).
If you have an Android phone, go to Settings > Storage.
This way, you can see how much storage space you have left. If it's very little, TikTok might not work properly, so start freeing up space by deleting photos, videos, or apps you no longer need.
Solution 8: Sign out of TikTok and back in
Another possibility is that there are problems with your TikTok session. In that case, you can log out and log back into the app.
To do that, if you can access the app :
- Click on the tab of your profile that has the name "Me".
- Then, click on the 3 dots in the upper right to access "Settings".
- If you scroll down to the bottom of that screen, you will find the option to "Sign off".
Solution 9: Make sure that we do not have the TikTok account blocked
As with all social media platforms, TikTok can block your account. The reasons can vary, and you should be aware of what you're doing on the network, but one of the most common reasons for a temporary block on TikTok is "…too fast".
This can be caused by 3 types of errors:
- you are typing too fast. Normally, it occurs when you have a very easy trigger with the "Like" and you do not stop giving it.
- you are commenting too fast. If you are giving your opinion or writing too fast in too many videos.
- You're tracking too fast. If you do not stop following accounts as possessed without criteria.
In any of those 3 cases, TikTok can bench you and deactivate your account for 24 hours to prevent spam behavior.
Of course, it's also possible that you're up to worse things and your account has been permanently locked.
Solution 10: Check that you are not being blocked from accessing TikTok
For example, if you are at work connected to the company, university or school network. In this case, it is very likely that it has blocked access to TikTok and other websites so that you can start working and stop wasting time.
If you don't want to get to work, the solution is easy.
Disconnect from your current network, turn on mobile data, and see if you can now access TikTok . If so, your boss is wise and wants you to dedicate your life to him, not to social media.
Solution 11: Contact TikTok support
If none of the above works, or you want to report the problem to TikTok, you can always contact them. For that:
- Click on the option "Profile" in the lower right corner.
- On the screen that appears, tap on the three lines icon on the top right.
- Scroll down until you see the option "Report a problem".
- You will see that you can select topics and subtopics, you must choose the one called "Other".
- From what comes out, choose: "I still have problems".
Tell TikTok what's going on and maybe they can help you, although we can't assure you, really.
As you can see, if TikTok doesn't work for you, you have many options to try before you despair. Our recommendation is that you go in order and, if nothing works, it may be the best thing that can happen to us, because we will not have lost our lives watching nonsense.