TikTok is the fashionable social network. It does not stop growing and the black magic of its algorithm hooks us with one video after another, as if it knew us better than ourselves. However, sometimes you may get the unpleasant surprise that it does not work, does not update, does not connect or tells you that there are problems with your account. Do not worry that if TikTok doesn't work for you, here are the main solutions so that things go well for you.
TikTok is usually fast and perfectly copes with the fact that everyone is uploading videos, commenting and scrolling non-stop on their feed of «For you», which seems to read our minds and hook us.
However, sometimes you can get the unpleasant surprise that TikTok is not going well.
In that case, try these solutions.
TikTok not working? Try these solutions
These are all the things you can do in case the social network is not working for you.
Solution 1: Check your Internet connection
It may seem obvious, but more than twice it happens that problems with TikTok or any other social network are due to our Internet connection. If you have problems watching videos or your feed, check that you have a good connection.
For that, enter another social network that also has videos, such as Instagram or YouTube. So we can check that they load well and at a good speed, without waiting or pixelated images. If you have problems with them too, it is a sign that your connection is not good And there is the question.
If you're on Wi-Fi at home, put the data in and refresh TikTok, see what happens. If it works fine for you, the problem is router. Normally, that kind of thing will have to be fixed by your Internet provider. Before calling them try to restart the router, wait a bit for it to work again and enter TikTok again.
Tu router it's a small computer really, so sometimes rebooting fixes problems.
Solution 2: Check if TikTok is down or working fine
Maybe, instead of trouble on your part, be TikTok the one with the servers down or working badly. If the rest of the applications are working fine and you can browse the Internet at its usual speed, this may be the problem.
Hay several web pages that report whether social networks or certain web pages are working properly. To check the status of TikTok, you can use the page Services Down or of Down Detector, for example.
There you will see if everything seems to be in order or if they are announcing a failure message.
Alternatively get on Twitter and find out if people are talking about falls on TikTok. It is the ideal social network to find out about these things.
Solution 3: Completely close TikTok and log back in
As with the router, some issues with TikTok can be fixed by restarting the app. Yes, it's almost a meme at this point, but the truth is that sometimes it works.
Completely exit the application and enter again, to see if it behaves the same.
If it still gives you problems, you can try reboot the phone and open TikTok again.
Solution 4: Update the TikTok app
Sometimes there can be problems if your TikTok app is out of date and trying to access the social network's servers. It is possible that they have put some new feature, or that access does not work well with old versions of the app.
The most recommended thing, for security and not only for vice to the networks, is always set apps to update automatically. If you don't have that option activated on your Android or iPhone, you're already taking time and you'll thank us.
Enter the App Store of iOS or in the Play Store Android and check that you have updated TikTok. If not, please refresh and re-enter the app, see if it works fine now.
Solution 5: Try TikTok on another device
Another solution when TikTok is not working is try logging in from another device. If a friend or family member has their mobile handy, you can ask them to come in and check if everything is okay.
If not, you can always turn on the computer and enter your TikTok account from the web browser. If it works as it should, you probably have a problem with your phone. Before you throw it against the wall, keep trying the following solutions.
Solution 6: Reinstall the TikTok app
Going up one more step, if you have tried all of the above and close the app and updating it does not solve anything, you can uninstall it completely and install it again.
That can solve more problems than it seems, especially if you have verified that TikTok works well on other devices.
Solution 7: Check the available space on the phone
Like all social networks and apps, TikTok needs to use your device's storage, and videos take up a lot. When you run out of space, apps stop working fine, so check that you have free space for all the TikTok nonsense.
If you have an iPhone, go to Settings > General > Space on (name of your device).
If you have an Android phone, go to Settings> Storage.
In this way, you will be able to see the site you have left. If it's too little, TikTok may not work properly for you, so start freeing up space by deleting photos, videos or apps that you no longer need.
Solution 8: Sign out of TikTok and back in
Another possibility is that there are problems with your TikTok session. In that case, what you can do is close it and re-identify yourself in the application.
For that, if you can enter the app:
- Click on the tab of your profile that has the name "Me".
- Then, click on the 3 dots in the upper right to access "Settings".
- If you scroll down to the bottom of that screen, you will find the option to "Sign off".
Solution 9: Make sure that we do not have the TikTok account blocked
As in all social networks, TikTok can block our account. The reasons can be varied and you will know what you are doing on the network, but one of the most common temporary block reasons on TikTok is “…too fast”.
This can be caused by 3 types of errors:
- you are typing too fast. Normally, it occurs when you have a very easy trigger with the "Like" and you do not stop giving it.
- you are commenting too fast. If you are giving your opinion or writing too fast in too many videos.
- You're tracking too fast. If you do not stop following accounts as possessed without criteria.
In any of those 3 cases, TikTok can send you to the bench and deactivate your account for 24 hours, to avoid behaviors of spam.
Of course, it's also possible that you're up to worse things and your account has been permanently locked.
Solution 10: Check that you are not being blocked from accessing TikTok
For example, if you are at work connected to the company, university or school network. In this case, it is very likely that it has blocked access to TikTok and other websites so that you can start working and stop wasting time.
If you don't want to get to work, the solution is easy.
Disconnect from the network you are on, Put the mobile data and check if you can now enter TikTok. If so, your boss is wise and wants you to give your life to him, instead of social media.
Solution 11: Contact TikTok support
If none of the above works, or you want to report the problem to TikTok, you can always contact them. For that:
- Click on the option "Profile" in the lower right corner.
- On the screen that appears, tap on the three lines icon on the top right.
- Scroll down until you see the option "Report a problem".
- You will see that you can select topics and subtopics, you must choose the one called "Other".
- From what comes out, choose: "I still have problems".
Tell TikTok what's going on and maybe they can help you, although we can't assure you, really.
As you can see, if TikTok doesn't work for you, you have many options to try before you despair. Our recommendation is that you go in order and, if nothing works, it may be the best thing that can happen to us, because we will not have lost our lives watching nonsense.